The acronym ISO 9000 identifies a set of standards and guidelines developed by the International Organization for Standardization (ISO), which defines the requirements to create, in an organization, a system of quality management, in order to manage business processes, improve effectiveness and efficiency in product manufacturing and delivery of the service, to obtain and increase customer satisfaction.
Obtaining and maintaining the certification, that is the recognition that the system of quality management (QMS) complies with the rules, requires the commitment of all levels of the company.
The rules can be applied to any type of business in the manufacturing sector, services (public or private), small, medium or large company.
In the first phase of the process, an inspection is carried out and if there are any “non-compliance” the certification is issued. Then QMS is monitored through check visits agreed with the company.
The certification is valid for three years and when expires the process must be done again.